Top 929 Reviews From Legit Roto-Rooter Buyers (2024)

Installation & SetupStaff

The plumber, Solomon, did an excellent job at diagnosing our problem. He installed three toilets and cleaned up nicely afterwards. He had to make two trips to the stores to purchase the toilets and other parts. It was a long day for him. He was very courteous. I would recommend their service to anyone.

Staff

I wanna give shout out to Aaron ** of RotoRooter in Bay Area. He is my angel fixing our kitchen sink. I work in a nursing home and it’s so hard to function with our sink clogged. Prior to Aaron ** of RotoRooter. I hired a handyman to unclog our sink but unfortunately he wasn’t able to unclog it. Thank God I called RotoRooter and Aaron ** saved the day! Thank you so much for the job well done! Happy and Satisfied customer here!

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Customer ServiceStaff

Roto Rooter were beyond amazing. The first guy came out and unplugged what we thought was a plugged toilet. His supervisor Mark came with a camera and found out the city had drilled thru out sewer pipe. They the next day did all of the repairs and got in touch with the city so we could work on getting us reimbursed. Mark the supervisor 10/10. Cody the boss 10/10. Helpers Dustin and Harley 10/10. This was the least stressful disaster I've ever had to deal with. Thank you Roto Rooter . You were amazing, friendly, and did great work. Would call you again.

Staff

In response to my previous review the manager Aaron had reached out to me and brought with him a coworker. I forget his name. They both were amazing! Here to find out we had bigger issues going on than what the technician would have been able to see. He was great at explaining what he believes might be happening. He’s explaining everything to our village administration for us. I feel at ease knowing we are headed in a step in the right direction. He was very informative and continues to check in on us. He gave us a couple options on how to fix the issue.

Installation & SetupPunctuality & Speed

Had Roto-Rooter out to unclog my 50 year old toilet a few times. After the toilet overflowed took their advice and replaced the toilet. Ordered one from Home Depot, and had Roto-Rooter installed it. Installation took a couple of hours, even replaced the flange. Have a Roto-Rooter supplied fan and a dehumidifier running upstairs in my bathroom right now. Overall I have been very happy with the quality and speed of the work.

Sales & Marketing

$600+ was the price given to us by Roto-Rooter to snake our shower drain. We declined. 10 months or so ago we paid about $330 for the same work. The technician said he could negotiate the price down to what we paid last time. That's a scam. We'll get someone local and honest.

Staff

I am extremely happy with the service I received. Dyshun ** was able to come and give a full diagnostic on the excavation work that had to be done. He recommended the Lr3 and I was very impressed on the service. The guys was friendly and helpful. Thank you Roto Rooter for your service.

Price

If I could give them a big fat ZERO? I would. They overcharged me beyond belief for my water heater. I didn’t know the extent of it until I asked them back again to give me a different quote for a leak shut off valve. For that? They quoted $6500!!!! I called two other companies for quotes and both were in shock. The actual job should cost much less than half/third of Roto Rooter's bogus quote. I’m not sure why they’re not getting sued tbh. Once I discovered the extent of the overcharging I obviously didn’t use them but they certainly got me the first time on the water heater. Perhaps the consumer protection office needs to get involved and have Roto Rooter pay people back all the extra money they essentially stole from customers?

Customer ServiceStaff

We had a leak in the middle of the night and called this company. They sent someone and fixed the leak. Next thing we knew there were more and more people coming in asking us to sign papers. They got angry when my husband tried to ask questions to clarify if all the work was necessary and would not answer directly stating instead that it is best practice. Over 10K later we have a bare resemblance of the beautiful room we had before and only because we hunted down our own contractor. All the ones they sent ghosted. The roto rooter manager Polina wrote that the process could take a month. Lies because we got it finished in 2 days with an independent contractors but unfortunately the level of damage that Roto Rooter did could not be repaired to look exactly the same without paying another 3K.

Afton increased rating by 2 stars.

PricePunctuality & Speed

After a positive interaction with Roto-Rooter, Afton increased their star rating on July 8, 2024.